Return / exchange
You have the right to notify us of a return or exchange within fourteen days of receipt of the goods without giving any reason. You must send back or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us about the exchange . The deadline is met if you send back the goods before the period of fourteen days has expired.
Before a return, please contact our customer service at: email@example.com, we will immediately send you a stamped return ticket. The customer bears the costs for transport, after receipt of the goods these will be deducted from the amount to be refunded.
NOTE ON PACKAGING
For goods that are sent by post / DHL / Hermes or similar, the goods must be sent in the shipping box plus the original box, if necessary. Furthermore, the goods must be adequately secured against impact and shipping damage with appropriate packaging material.
NOTE THAT THE RIGHT TO EXCHANGE DOES NOT EXIST:
- in the case of delivery of goods that are not prefabricated (“made to order”) and for the production of which an individual selection or determination by the consumer is clearly relevant or tailored to the personal needs of the consumer
in the case of delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
To exercise your right of cancellation, you must inform us (Geostudio Shop Galvanistraße 10 10587 Berlin email: firstname.lastname@example.org) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). . You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.
Consumers have the statutory right of withdrawal, as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.
made-to-measure, made-to-order, individual production
It is not possible to cancel or return any non-defective goods that are produced according to individual customer requirements, both made-to-measure products and products that are marked "Made to Order".
The exception to this is the cancellation of orders within 24 hours of placing the order.
After 24 hours, a cancellation fee of 50% of the total price will be charged.
Consequences of revocation
If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a different type of delivery than that offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we will use the same means of payment that you used for the original transaction, unless , something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is earlier.
You have received the goods immediately and in In any case, return or hand over to us at the latest within fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Source: Lawyer Metzler
(If you want to revoke the contract, please fill out this form and send it back.)
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is on paper)
(*) Delete where not applicable.